Cancellation and Policies
In our desire to be effective and fair to all clients and therapists, the following policies are imposed:
IMPORTANT NOTE: The name on the appointment scheduler must match the name of the person receiving the massage services.
The appointment is not paid for when you book online. Your credit card information is only used to secure your appointment spot, we are not able to use that card to check out. Please bring your form of payment with you.
If you will be using an E-gift card, you must present the 16 digit code at checkout.
A credit card is required to schedule and hold your appointment spot.
A 24 hour notice is required when cancelling or rescheduling an appointment. For any reason, If you are unable to give us 24 hours notice, you will be charged 50 percent of your scheduled appointment rate.
Anyone who either forgets or no shows will be charged in full for their missed appointment. Same day cancellations within two hours are subject to a 100% charge.
If you will be using a gift card and do not show up for your appointment, your credit card on file will be charged accordingly per the cancellation/no-show policy. A credit card is required to hold your appointment slot for those redeeming a gift card. No refunds will be given on services or gift certificates.
If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. If you are more than 20 minutes late, you will be marked as a no-show and you will be charged for your full appointment time that you reserved. Regardless of the length of the treatment actually given, you will be responsible for the “full” session. Out of respect and consideration to your therapist and other customers, please plan accordingly and be on time. We look forward to serving you!